We accept return requests within 30 days. Returned products must be unused, unopened and in their original condition. Opened or used nail products are not accepted due to hygiene reasons. Please contact us before sending an item back so we can provide the appropriate return instructions.
Damaged, incorrect or missing items
If your shipment includes damaged products, the wrong products or missing products, contact our customer service team with your order details. We will arrange the appropriate replacement or exchange without an additional handling charge. When a return is needed because of our error, a product quality issue or product damage, we cover the return shipping cost.
Change of mind or ordering mistakes
For a change of mind or an incorrect personal order, the customer covers return shipping. Items must still meet the unused, unopened and original-condition requirements.
Refund timing
Refunds are approved after inspection of returned products. Approved refunds are processed within 5–7 business days after approval. Please contact customer service if you need help locating an approved refund.
Contact us
Email: support@nailgelavenue.com. Phone: +86 15971458085. Hours: Monday–Friday, 9:00 AM–6:00 PM EST. Do not send products to the company location without receiving return instructions.